Refund & Cancellation Policy

Last updated: 2 September 2026

The short version. Cancelling is instant, free, and stops every future charge — you never need a refund to stop paying us. Because the whole library unlocks the moment you join, past charges are normally final. But there is a list below of situations we refund without argument, and if something has genuinely gone wrong we would far rather fix it than have you file a dispute.

How to cancel

Any of these works, and all of them are free:

Sign in and use Billing → Cancel membership. This is instant.
Use our cancellation page.
Email support@wilburncreations.com — the word "cancel" and the address on the account is enough.
Call +1 (414) 401-7032, Monday to Friday, 9am–5pm Central.

There is no fee, no notice period, and no retention script. Your request counts from the moment you send it, not from when we get round to processing it — so if a renewal lands in between, we refund it.

Cancelling within the first 36 hours

If you cancel within the first 36 hours (before your monthly membership begins), you are charged today's price and nothing else, ever — $3.50 on Maker, $9.99 on Quilter, $9.99 on Studio, $11.50 on Studio Plus. The monthly charge never happens. You keep any patterns you downloaded, and we email you before the monthly membership begins so you have the chance to decide.

Cancelling an active subscription

Cancel at any point and billing stops there. We do not pro-rate part-used periods: access runs to the end of the period you have already paid for, and then simply stops. Nothing is taken afterwards, on either plan.

Refunds we will always honour

A charge taken after you cancelled. Refunded in full, always, no questions.
A duplicate charge, or a charge for the wrong amount.
You could not access what you paid for. If a fault on our side kept you out of the library and we could not put it right, we refund the affected period.
Unauthorised use of your card. Tell us and we refund the charge and close the account, subject to basic verification.
You joined by mistake and downloaded nothing. Write within 14 days of the charge and, provided the account shows no downloads, we refund it.

Other refund requests

Outside the list above, charges for periods you have had access to are generally final. This is a digital product delivered in full and immediately: from the moment payment clears you can download the entire library, and those files stay on your computer whatever happens next. There is nothing to return.

So we do not normally refund where:

you subscribed, downloaded patterns, and later changed your mind;
you forgot to cancel before a renewal you were emailed about in advance;
you did not care for a particular pattern's style or difficulty — skill levels, category counts, and previews are published so you can judge before joining; or
we closed the account for a breach of the Terms of Service, such as redistributing pattern files.

That said, this is a policy and not a wall. If your situation is genuinely unfair, write to us and explain it. We read every message and we do make exceptions.

Please contact us before disputing a charge

If you think a charge is wrong, come to us first. We can usually settle it within one business day; a chargeback takes weeks and the bank's process gives us no way to simply put things right for you. We would always rather refund you directly than have a dispute filed against the account. This does not affect your legal right to dispute a charge with your card issuer, and we will not penalise you for exercising it.

How to request a refund

Email support@wilburncreations.com with the email address on the account, and the date and amount of the charge. That is normally all we need to find it. We reply within two business days.

Approved refunds go back to the original payment method. Once issued, they typically appear on your statement within five to ten business days, depending on your bank — the delay after that point is on their side, not ours.

Contact

Wilburn Group LLC, DBA Wilburn Creations
731 SE Alices Rd # 5871, Waukee, IA 50263, USA
support@wilburncreations.com
+1 (414) 401-7032